Grieving 70 year old five trips for claims

It is seven days now since my father passed away. 5 trips to Smartmi branch in Pier 14 Port Elizabeth for my 70 year old grieving mother, and still no payment to bury her husband. This poor service and is contributing to an existing pain. People need to be careful who they select to be their support during difficult times. Cause Smartmi is not the right choice.