Funeral isurance claim

I insured my cousin since March 2015 for a premium of R333 per month for R29000 cover. My cousin passed on on the 26th Jan 2020. I sent in all the necessary paperwork to Smart on the 27thJan. Two days later I was called to ask about the relationship with my cousin. I explained ,I also gave them my cousin's wife's number to call.

They were then quiet until I had to call their headquarters two days before the funeral. I was told my case is with another company Guard risk investigating as they were not happy with my relationsip with the deceased.

I am still waiting up to this day. I do mot know how and what more to say nor fo at this point hence I'm writing to Hellopeter to intervene and help.

I thank you in anticipation.