CK
Chava K
1 reviews | Active since Dec 2020
25 Sept 2025, 23:15
WORST company in the world!
Smartmatter is totally lost! They sell you micro billing and analytics and then they gaslight you for weeks after not providing the service they charge you for!
I have not had ANY ELECTRICITY USAGE INFO for the last 28 Days, email them daily since 10 days ago and STILL NOTHING!
Stay away, run away and hit cancel!!
PS: hold my sprite and see how they gaslight me on the reply to this review...
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SmartMatter Pty Ltd's replyOfficial
26 Sept 2025, 16:04 Hi Chava
Thank you for your feedback,
We’d like to clarify that billing is handled automatically by our system, and the recent delay in your electricity usage data is due to a communication disruption between your meter and the device responsible for transmitting data to us. Unfortunately, this has temporarily interrupted the flow of updated usage information.
Rest assured, once the connection is restored, the system will retrieve the full cumulative meter readings since the last successful communication. To ensure fairness and prevent one large bill that could push usage into higher tariff brackets, our system automatically spreads the total usage evenly over the affected days. This means usage may appear on days where none actually occurred,
We understand the delays and lack of communication have been frustrating, and we are actively working to improve both the technical issue and our response time. Please note our team will assist you further and contact you.
SmartMatter Pty Ltd's reply26 Sept 2025, 16:04
Official
Hi Chava
Thank you for your feedback,
We’d like to clarify that billing is handled automatically by our system, and the recent delay in your electricity usage data is due to a communication disruption between your meter and the device responsible for transmitting data to us. Unfortunately, this has temporarily interrupted the flow of updated usage information.
Rest assured, once the connection is restored, the system will retrieve the full cumulative meter readings since the last successful communication. To ensure fairness and prevent one large bill that could push usage into higher tariff brackets, our system automatically spreads the total usage evenly over the affected days. This means usage may appear on days where none actually occurred,
We understand the delays and lack of communication have been frustrating, and we are actively working to improve both the technical issue and our response time. Please note our team will assist you further and contact you.