CK
Chava K
1 reviews | Active since Dec 2020
22 Sept 2025, 00:03
Terrible service!
If I could give no star I would. SmartMatter is absolutely slow in responding to problems. They claim to have data info on your Utilities and since 28 Aug I have not yet have any info on my Electricity use. I have asked them probably 10 times per email and now their new WA line in the last ten days with no info. And no one really bothers to even reach out and explain when I will receive it. If you can stay far away from Smart Matter then pla do so.
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SmartMatter Pty Ltd's replyOfficial
22 Sept 2025, 15:52 Hi Chava
Thank you for your feedback, and we regret to hear about the frustration you've experienced.
We’d like to clarify that billing is handled automatically by our system, and the recent delay in your electricity usage data is due to a communication disruption between your meter and the device responsible for transmitting data to us. Unfortunately, this has temporarily interrupted the flow of updated usage information.
Rest assured, once the connection is restored, the system will retrieve the full cumulative meter readings since the last successful communication. To ensure fairness and prevent one large bill that could push usage into higher tariff brackets, our system automatically spreads the total usage evenly over the affected days. This means usage may appear on days where none actually occurred, but the total billed amount is always accurate, based on your meter’s data and the applicable municipal tariffs.
We understand the delays and lack of communication have been frustrating, and we are actively working to improve both the technical issue and our response time. Please note our team will assist you further and contact you.
Thank you for your feedback, and we regret to hear about the frustration you've experienced.
We’d like to clarify that billing is handled automatically by our system, and the recent delay in your electricity usage data is due to a communication disruption between your meter and the device responsible for transmitting data to us. Unfortunately, this has temporarily interrupted the flow of updated usage information.
Rest assured, once the connection is restored, the system will retrieve the full cumulative meter readings since the last successful communication. To ensure fairness and prevent one large bill that could push usage into higher tariff brackets, our system automatically spreads the total usage evenly over the affected days. This means usage may appear on days where none actually occurred, but the total billed amount is always accurate, based on your meter’s data and the applicable municipal tariffs.
We understand the delays and lack of communication have been frustrating, and we are actively working to improve both the technical issue and our response time. Please note our team will assist you further and contact you.
SmartMatter Pty Ltd's reply22 Sept 2025, 15:52
Official
Hi Chava
Thank you for your feedback, and we regret to hear about the frustration you've experienced.
We’d like to clarify that billing is handled automatically by our system, and the recent delay in your electricity usage data is due to a communication disruption between your meter and the device responsible for transmitting data to us. Unfortunately, this has temporarily interrupted the flow of updated usage information.
Rest assured, once the connection is restored, the system will retrieve the full cumulative meter readings since the last successful communication. To ensure fairness and prevent one large bill that could push usage into higher tariff brackets, our system automatically spreads the total usage evenly over the affected days. This means usage may appear on days where none actually occurred, but the total billed amount is always accurate, based on your meter’s data and the applicable municipal tariffs.
We understand the delays and lack of communication have been frustrating, and we are actively working to improve both the technical issue and our response time. Please note our team will assist you further and contact you.
Thank you for your feedback, and we regret to hear about the frustration you've experienced.
We’d like to clarify that billing is handled automatically by our system, and the recent delay in your electricity usage data is due to a communication disruption between your meter and the device responsible for transmitting data to us. Unfortunately, this has temporarily interrupted the flow of updated usage information.
Rest assured, once the connection is restored, the system will retrieve the full cumulative meter readings since the last successful communication. To ensure fairness and prevent one large bill that could push usage into higher tariff brackets, our system automatically spreads the total usage evenly over the affected days. This means usage may appear on days where none actually occurred, but the total billed amount is always accurate, based on your meter’s data and the applicable municipal tariffs.
We understand the delays and lack of communication have been frustrating, and we are actively working to improve both the technical issue and our response time. Please note our team will assist you further and contact you.