SmartMatter lack of support

As an end user of the app provided by fintech SmartMatter, I have not had a good experience.

Below are all my issues including my latest complaint - currently without power.

When I registered at the estate the SmartMatter app did not send an SMS to me and I therefore could not link my number to the app. I linked my partner’s number. Unaware that she would get SMS notifications when the account needed a TopUp.

This led to the inevitable, running out of units having not monitored the usage.

Support updated the number manually to mine because I still was not getting SMSs.

Since then I have not received a single SMS notifying me of my usage.

Today, I awoke to no power I topped up and waited about 30-45 minutes before reporting to problem via the SmartMatter app with their support team.

The auto responder says that they will respond in Sundays between 9am and 12pm.

It’s 14:23 and I haven’t had a response, despite sending a follow up email earlier.

There is No Contact Number! so as a user you’re entirely at the mercy of “support” who evidently don’t adhere to their service windows.

Up your game SmartMatter, innovate, improve your application and provide some degree of support. This is quite pathetic.