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Tiaan V
1 reviews | Active since Jan 2024
08 Jan 2024, 09:42
SmartMatter is a ****
Over two weeks ago I have contacted this company to reverse my credit on their app when I vacated my residence. Since then I have received nothing but automated responses. I have sent them everything they requested and the next response I got was that I was inactive and therefor or email threat will be stopped. On top of that the credit in my account has been depleting, even though I am no longer at the residence using the app. Good Idea, POOR execution! PS. Taking money from someone after the fact is theft!
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SmartMatter Pty Ltd's replyOfficial
11 Jan 2024, 11:52Dear Tiaan V,
I apologize for the issues you've encountered with your refund and account credit. The delay in processing your refund was due to skeleton staffing during the holiday season. I can confirm that your full refund will be issued this Friday, as per ticket SSD-2041 on the support desk. I can give you a call on Friday once the payment has been processed to confirm you have received your refund?
Regarding the credit depletion, it was caused by your utilities contracts not being suspended by your property manager, leading our system to assume continued usage. We have now reversed all charges back to the date you moved out (22 December), as you can see on your SmartMatter wallet.
Thank you for your patience and understanding, and we apologise for any inconvenience caused.
Sincerely,
Brendan
Customer Success, SmartMatter
I apologize for the issues you've encountered with your refund and account credit. The delay in processing your refund was due to skeleton staffing during the holiday season. I can confirm that your full refund will be issued this Friday, as per ticket SSD-2041 on the support desk. I can give you a call on Friday once the payment has been processed to confirm you have received your refund?
Regarding the credit depletion, it was caused by your utilities contracts not being suspended by your property manager, leading our system to assume continued usage. We have now reversed all charges back to the date you moved out (22 December), as you can see on your SmartMatter wallet.
Thank you for your patience and understanding, and we apologise for any inconvenience caused.
Sincerely,
Brendan
Customer Success, SmartMatter
SmartMatter Pty Ltd's reply11 Jan 2024, 11:52
Official
Dear Tiaan V,
I apologize for the issues you've encountered with your refund and account credit. The delay in processing your refund was due to skeleton staffing during the holiday season. I can confirm that your full refund will be issued this Friday, as per ticket SSD-2041 on the support desk. I can give you a call on Friday once the payment has been processed to confirm you have received your refund?
Regarding the credit depletion, it was caused by your utilities contracts not being suspended by your property manager, leading our system to assume continued usage. We have now reversed all charges back to the date you moved out (22 December), as you can see on your SmartMatter wallet.
Thank you for your patience and understanding, and we apologise for any inconvenience caused.
Sincerely,
Brendan
Customer Success, SmartMatter
I apologize for the issues you've encountered with your refund and account credit. The delay in processing your refund was due to skeleton staffing during the holiday season. I can confirm that your full refund will be issued this Friday, as per ticket SSD-2041 on the support desk. I can give you a call on Friday once the payment has been processed to confirm you have received your refund?
Regarding the credit depletion, it was caused by your utilities contracts not being suspended by your property manager, leading our system to assume continued usage. We have now reversed all charges back to the date you moved out (22 December), as you can see on your SmartMatter wallet.
Thank you for your patience and understanding, and we apologise for any inconvenience caused.
Sincerely,
Brendan
Customer Success, SmartMatter