CK
Chava K
1 reviews | Active since Dec 2020
04 Oct 2025, 11:54
Ops lead and team on power trip!
Still waiting for my electrical usage info since 28 Aug. Sooooo many excuses by Smartmatter but no action. No resolve.
Terrible satisfaction rate by these guys. Operation lead, Annalet Viljoen is also unbelievably unprofessional, playing power games on communicating with her. After many days of excuses from her, I still do not have access to my electricity usage.
Fascinating how they think Work of Mouth does not carry significant weight.
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SmartMatter Pty Ltd's replyOfficial
08 Oct 2025, 13:31Hi Chava
Thank you for your honest feedback. We understand how important transparency and timely communication are, and we regret that your interactions with our team, including with Annelet, have left you feeling unheard. We are actively working with all relevant teams to get this resolved.
We value every customer and fully recognize the power of word of mouth , your experience matters, and we’re committed to making this right. Further updates will follow shortly. Thank you for your patience.
Regrads
Thank you for your honest feedback. We understand how important transparency and timely communication are, and we regret that your interactions with our team, including with Annelet, have left you feeling unheard. We are actively working with all relevant teams to get this resolved.
We value every customer and fully recognize the power of word of mouth , your experience matters, and we’re committed to making this right. Further updates will follow shortly. Thank you for your patience.
Regrads
SmartMatter Pty Ltd's reply08 Oct 2025, 13:31
Official
Hi Chava
Thank you for your honest feedback. We understand how important transparency and timely communication are, and we regret that your interactions with our team, including with Annelet, have left you feeling unheard. We are actively working with all relevant teams to get this resolved.
We value every customer and fully recognize the power of word of mouth , your experience matters, and we’re committed to making this right. Further updates will follow shortly. Thank you for your patience.
Regrads
Thank you for your honest feedback. We understand how important transparency and timely communication are, and we regret that your interactions with our team, including with Annelet, have left you feeling unheard. We are actively working with all relevant teams to get this resolved.
We value every customer and fully recognize the power of word of mouth , your experience matters, and we’re committed to making this right. Further updates will follow shortly. Thank you for your patience.
Regrads