AS
Asanda S
1 reviews | Active since Oct 2025
16 Oct 2025, 06:42
Horrible horrible experience
What a complete **** this company is. They will overcharge you then blame it on delays in connection and DCU delays. A system that has delays or has to “catch up” because of connection issues is a complete RED FLAG, because they will end up charging you amounts that don’t make sense. Don’t even get me started on the customer service, they will ghost you during the WhatsApp chat. When you call them you’ll be waiting to be put through till you’re blue in the face. Absolute shocker.
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SmartMatter Pty Ltd's replyOfficial
17 Oct 2025, 16:49Hi Asanda
Thank you for sharing your concerns. Our billing is fully automated and based on actual meter readings. In cases where connectivity or power issues delay data transmission, the system records usage and processes it once the connection is restored. To prevent sudden spikes in billing, any delayed consumption is evenly distributed across the affected period. We remain committed to transparent billing practices and take all customer feedback seriously as part of our ongoing service improvement.
Regards
Thank you for sharing your concerns. Our billing is fully automated and based on actual meter readings. In cases where connectivity or power issues delay data transmission, the system records usage and processes it once the connection is restored. To prevent sudden spikes in billing, any delayed consumption is evenly distributed across the affected period. We remain committed to transparent billing practices and take all customer feedback seriously as part of our ongoing service improvement.
Regards
SmartMatter Pty Ltd's reply17 Oct 2025, 16:49
Official
Hi Asanda
Thank you for sharing your concerns. Our billing is fully automated and based on actual meter readings. In cases where connectivity or power issues delay data transmission, the system records usage and processes it once the connection is restored. To prevent sudden spikes in billing, any delayed consumption is evenly distributed across the affected period. We remain committed to transparent billing practices and take all customer feedback seriously as part of our ongoing service improvement.
Regards
Thank you for sharing your concerns. Our billing is fully automated and based on actual meter readings. In cases where connectivity or power issues delay data transmission, the system records usage and processes it once the connection is restored. To prevent sudden spikes in billing, any delayed consumption is evenly distributed across the affected period. We remain committed to transparent billing practices and take all customer feedback seriously as part of our ongoing service improvement.
Regards