1 reviews | Active since Jan 2013
Extreme Overbilling & No Accountability – SmartMatter I have been billed over R7,500 in a single month for two micro-apartments, an amount that is simply impossible for these types of units
Extreme Overbilling & No Accountability – SmartMatter I have been billed over R7,500 in a single month for two micro-apartments, an amount that is simply impossible for these types of units. Despite repeated emails, SmartMatter has failed to provide a clear explanation or resolution. Instead of addressing the real issue; back-billing errors, inflated tariffs, and unrealistic usage spikes, I have only received vague responses and no corrected billing. This has already led to massive overcharging, with no commitment to credit or rebill fairly. Unless this is resolved urgently, I will escalate to the Ombudsman and Consumer Protection authorities. ⚠️ If you are using SmartMatter, check your bills carefully. Overcharging and lack of accountability are serious concerns.
Thank you for your feedback, and we regret to hear about the frustration you've experienced. Our support desk has assisted you.
Please be assured that SmartMatter takes billing concerns extremely seriously. We recognise the importance of transparent communication and accurate billing, and we regret that you feel these standards were not met in your case.
While we cannot discuss account-specific details publicly due to privacy concerns, we would like to urgently investigate this further and resolve it appropriately. If there has been any billing error—whether due to back-billing, tariff discrepancies, or usage anomalies—we are committed to identifying the root cause and ensuring fair correction,
When there's a period of non-communication from the meter, our system calculates an average daily consumption over the "Days Between" the last two reads. This average is then allocated across those days, meaning your usage accumulates incrementally rather than posting all at once.
We do encourage customers to reach out directly for clarification if billing ever seems unclear. Transparency is a core value for us, and we're happy to walk through billing mechanics at any time.
Thank you for your patience, and we hope to restore your trust in our service.
Thank you for your feedback, and we regret to hear about the frustration you've experienced. Our support desk has assisted you.
Please be assured that SmartMatter takes billing concerns extremely seriously. We recognise the importance of transparent communication and accurate billing, and we regret that you feel these standards were not met in your case.
While we cannot discuss account-specific details publicly due to privacy concerns, we would like to urgently investigate this further and resolve it appropriately. If there has been any billing error—whether due to back-billing, tariff discrepancies, or usage anomalies—we are committed to identifying the root cause and ensuring fair correction,
When there's a period of non-communication from the meter, our system calculates an average daily consumption over the "Days Between" the last two reads. This average is then allocated across those days, meaning your usage accumulates incrementally rather than posting all at once.
We do encourage customers to reach out directly for clarification if billing ever seems unclear. Transparency is a core value for us, and we're happy to walk through billing mechanics at any time.
Thank you for your patience, and we hope to restore your trust in our service.