GM
Gculisile M
1 reviews | Active since Aug 2025
31 Aug 2025, 10:48
Do NOT stay in a complex that uses SMARTMATTER.
Terrible company all round. I woke up to a huge water bill with the exact same amount everyday. Which is completely inaccurate as I was away at some point. I have been calling for nearly 2 hours to no answer and only one message. What’s disheartening the last is that there are a lot of students that stay here and they may not be as fortunate to have money readily available to just pay lump-sum bills that come out of nowhere. Every single month there seems to be a new issue without fail.
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SmartMatter Pty Ltd's replyOfficial
04 Sept 2025, 16:15Hi Gculisile
Thank you for reaching out and sharing your concern.
We understand how frustrating unexpected billing issues can be, we regret for any confusion or inconvenience caused.
Smart Matter is designed to bill daily, helping you track your usage and manage costs more effectively. Your meter records consumption in real time and transmits readings to us daily. However, if there are connectivity issues or power outages, readings may be delayed. Once the connection is restored, the system receives all missed readings and evenly distributes them across the affected days to prevent a sudden spike in charges.
We’ve noted that billing paused on the 5th of August, and we’re currently reviewing the data to ensure everything is processed accurately and fairly.
We always encourage our clients to monitor their usage via the Smart Matter app. If you notice anything unusual,
Please don’t hesitate to reach out if you have any questions or need further assistance. We're here to help.
Thank you for reaching out and sharing your concern.
We understand how frustrating unexpected billing issues can be, we regret for any confusion or inconvenience caused.
Smart Matter is designed to bill daily, helping you track your usage and manage costs more effectively. Your meter records consumption in real time and transmits readings to us daily. However, if there are connectivity issues or power outages, readings may be delayed. Once the connection is restored, the system receives all missed readings and evenly distributes them across the affected days to prevent a sudden spike in charges.
We’ve noted that billing paused on the 5th of August, and we’re currently reviewing the data to ensure everything is processed accurately and fairly.
We always encourage our clients to monitor their usage via the Smart Matter app. If you notice anything unusual,
Please don’t hesitate to reach out if you have any questions or need further assistance. We're here to help.
SmartMatter Pty Ltd's reply04 Sept 2025, 16:15
Official
Hi Gculisile
Thank you for reaching out and sharing your concern.
We understand how frustrating unexpected billing issues can be, we regret for any confusion or inconvenience caused.
Smart Matter is designed to bill daily, helping you track your usage and manage costs more effectively. Your meter records consumption in real time and transmits readings to us daily. However, if there are connectivity issues or power outages, readings may be delayed. Once the connection is restored, the system receives all missed readings and evenly distributes them across the affected days to prevent a sudden spike in charges.
We’ve noted that billing paused on the 5th of August, and we’re currently reviewing the data to ensure everything is processed accurately and fairly.
We always encourage our clients to monitor their usage via the Smart Matter app. If you notice anything unusual,
Please don’t hesitate to reach out if you have any questions or need further assistance. We're here to help.
Thank you for reaching out and sharing your concern.
We understand how frustrating unexpected billing issues can be, we regret for any confusion or inconvenience caused.
Smart Matter is designed to bill daily, helping you track your usage and manage costs more effectively. Your meter records consumption in real time and transmits readings to us daily. However, if there are connectivity issues or power outages, readings may be delayed. Once the connection is restored, the system receives all missed readings and evenly distributes them across the affected days to prevent a sudden spike in charges.
We’ve noted that billing paused on the 5th of August, and we’re currently reviewing the data to ensure everything is processed accurately and fairly.
We always encourage our clients to monitor their usage via the Smart Matter app. If you notice anything unusual,
Please don’t hesitate to reach out if you have any questions or need further assistance. We're here to help.