Poor Poor Service

We recently had a refrigerator that stopped working and approached Smartlife Air Conditioning after internet search to assist to repair the fridge. The sent their technician and he checked and advised that the compressor needed to be replaced.

We received a quotation for the replacement compressor and arranged that the fridge be repaired. The technician came and replaced the compressor on the fridge and the fridge was working. Less than 2 months later and we needed to move the fridge 2 meters from its original place due to space issues and the fridge stopped working.

After 2 calsl to Smartlife Air Conditioning the technician arrived and stated that the new compressor could be faulty. He promised to come back the next day 21 October 2020 to repair the fridge. No-one arrived. We subsequently phoned the Sales Person Mr Patson to ask what had happened to the technician and he handed the phone to the technician who promised to come and repair the fridge.

We are now at 27 October 2020 and have not heard from or seen a technician from Smartlife Air Conditioning. I subsequently phoned Mr Patson at Smartlife Air Conditioning to tell him to come and take out the compressor that was installed and refund my R1 896.00. I was told he would contact the technician immediately and phone me back in 10 minutes. I am still waiting, that was 50 minutes ago!