reapir of a cellphone

The service was really bad. From lost authorizations to no contact, no response and no feedback. Numerous calls had to be made with no results despite being promised priority service. and then low and behold after having my device for 10 days, I get a call from them wanting to collect the device to repair. They are a joke. Will not recommend them to anyone. Eventually they sort things out and all they interested in is their money. no real apology or anything