do not give your cellphone to SMARTLAB

I have had the worst possible service/communication with Smarlab AND strongly advise anyone who can to use another service provider. I have two phones, both requiring repairs at the same time. 1. Samsung S4 with a cracked screen: I was advised by the technician that it would take 3 hours to repair/replace on-site. I booked the S4 in on a Sunday. By Thursday the following week the phone had not yet been repaired. Only when I started shouting at the service technician was anything done to establish why there had been a delay (***the problem here is NOT adequately informing me that there could be such a long delay - the person who booked in the phone said that it would take 3 hours to repair the screen). It is reasonable for this repair to take 5 days??? 2. Samsung S6 told that the phone had water damage and needed main board replaced. I advised the Smartlab helpline that I was travelling a week after the quote was accepted, but was advised that the job could be completed within 3 days. Again miscommunication between call center & technicians - only after continued angry follow-up on, was the job completed within 5 working days. Don't trust that your phone will be done in time!