Dishonest service

<p>Congratulation Smartlab you pushed me to write my first Hellopeter review! I am absolutely appalled by your total disregard for your customers belongings as well as your dishonesty. My phone was sent to Smartlab via New World Menlyn where it was checked in for a minor issue which should of been repaired under the warranty but I received a quote for R2000 when I "tried" to enquire about this (2 days of phone calls not being answered) I was told it was because of physical damage. I found this strange as I take great pride in my belongings as I work hard to earn them and I booked my phone in perfect condition. I eventually had no choice but to reject the quote. When I went to pick up my phone I was mortified! My phone had 5 cracks going across the screen which was not there when I booked it in. Not only did your company break my phone but you also tried to claim it was my fault and charge me to fix it. This is pure deviant behaviour and taking advantage of your customers. Luckily I had the before photos of my phone when it was booked in which showed no signs of damage so I had to book it in again but it still took 4 MONTHS for this company to fix my phone with the damage they inflicted. I went to pick my phone up on Friday and I was pleased to see the damage was fixed at no cost BUT when I got home I put my phone on speaker and the speaker burst and has no sound! Once again I had to book it in AGAIN. This was the third time I had to do this because your company doesn't have any regard for their customers hard earned belongings. I wonder how long it will take this time to get my phone and in what kind of condition it will be in. If this company had an inch of ethics it would replace my phone with a new one as who knows what sort of damage they have caused. </p> <p>Now the public is aware of this company's practices and I hope they can make a better choice than what I did the day I starting dealing with Smartlab! I expect action Smartlab! </p>