Discovery/Smart Lab - shocking service

I had my iphone 6 screen replacement done through Discovery Insure/Smartlab on about 15/02/2016 and from the start the service has been absolutely shocking from both companies to say the least. When I eventually recieved my phone back from Smartlab to find that there was a problem with the handset. I emailed Discovery on the 24/02/2016 and did not hear back from anyone. I have resent the emails to all the relative people responsible at both Discovery Insure, Discovery complaints and Smartlab but to date I have still not heard back from anyone! What is going on here!!!!