Bad service and false BER Reports

My Blackberry 9320 had a sound problem. Everything else worked except that the audio did not work. Took phone in on Tuesday, phoned to find out about the quote on Thursday (was promised I will get a quote within 24 hours). Friday morning still no quote and phoned them at 10. Was told the phone is now at technician. Phoned later and was told the phone was Beyond economical repair, which i questioned. Went to their office. When there, the person at reception asked me to hold on while he checks on the phone. While i was there had the BER report come through on old phone and an offer to void the R150 consultation fee if i leave my phone there for them to recycle it in a responsible manner. Told receptionist it is impossible that phone is BER and was told the problem is it does not charge. Had a huge arguement and fee was brought down to R75. Left their office and plugged phone in charge 100% Last night the speaker again worked, so loose connection.<br> <br> Customers beware! They issue false BER reports and customer pay for it!<br> <br> Questions: how many false BER reports a month? How many customers leave the BER phone there and does Berryfix then fix and sell phone? **** by technician or Berryfix?