Bad Interaction / No Feedback / No Delivery

After speaking to Baadjies twice over the telephone I delivered my Samsung A5 to the V&amp;A Waterfront store on Sunday 13 March 2016 to replace the LCD. Baadtjies assured me that if I took the journey from Muizenberg to deliver the phone to the Waterfront that it would be repaired by Monday (14/03) evening or latest by Wednesday 16 March 2016. He assured me that he would provide me with feedback and that my phone will DEFINITELY be repaired by Wednesday.<br> <br> I have been calling Samsung's Smart Lab on the direct line given to me on my phone submission card since Monday to no effect. No one answers, no return of calls for 3 days. I've finally spoken to another consultant Nathan at 16:35 on 16 March 2016. His demeanour on the phone was aggressive while I tried to relay my story and query my phone. He did not attempt to hear my story or address my query. I was only told they have NO stock and Cannot tell me when my phone will be available. <br> <br> I find this to be incredibly unprofessional. I was first promised delivery, and given 2 potential dates. I was not given feedback. There is no available recourse. They do not supply loan phones so professionally my clients cannot contact me. Samsung fail