They came to the party

I took my sons Itouch to them to replace the battery that was worn out. It had an existing damaged patch on the screen that amounted to about 10% of the screen surface. I did not want the screen repaired since it would cost about a grand and my son could live with the screen as it was. <br> They quoted about R500 to do the repair. <br> In doing the battery replacement they broke the screen a bit more amounting to about a total of 25% of the screen. They then offered a deal to do the screen and the battery for more but I did not want a new screen for the additional cost. We had a bit of haggling and I expressed some dissatisfaction with their offer since it was not what I had been originally offered. Anyway, I went to fetch the device expecting to have a fight about it. When I got there, they had done the following:<br> 1) replaced the screen with a fully working one.<br> 2) replaced the battery with a new one.<br> 3) Charged me R550 INC VAT which is what I originally had been offered.<br> I am pleased with how things turned out, and felt that they had come to the party in a real way.<br> Thank you Smartfix :)