******* AND ********

<p>This company is not legitimate and are ********. I purchased sunglasses on 19 July 2017, I paid accordingly as the extract below I can provide the full invoice if need be.<br />Subtotal: R3965.00 <br />Shipping: R0.00 <br />Gift Voucher: R0.00 <br />Discount: R0.00</p> <p>Weeks after payment I still have not received anything, I follow up with no success. The customer care (which know nothing about customer care) would not respond to emails and the ******** company does not have a telephone number so email is the only way. <br />Nevertheless, I then receive communications on 02 August 2017 from Skynet who are another company advising me that my item is stuck at Customs. I am shocked as I was not aware that it would be coming from outside of South Africa as shipping was free and even if it is coming out of South Africa I was not made aware of this nor that there would be Customs costs. I was sent forms by Skynet which I could not complete and required assistance from the ******** (SmartBuy). None was provided, yet they did advise they would pay for any duties and taxes at Customs. Skynet however assisted me and on 08 August 2017, they sent my an invoice for an amount of R1021.58. Despite the promise to pay SmartBuy until date has not paid.</p> <p>I this morning asked for my refund as same was also confirmed, however, they have now gone off the radar. I have asked and asked and nothing.</p> <p>Therefore I caution everyone DO NOT USE SMARTBUYGLASSES THEY DO NOT ASSIST, THEY **** YOU AND RUN AWAY WITH YOUR MONEY. DO NOT DO IT.</p>