Sell second hand, damaged glasses, won't refund and delete Facebook/Trustpilot reviews

****. DO NOT BUY! They also delete bad reviews!!!

6 weeks after ordering and getting 4 emails saying they were being delivered, then being made, then delivered, then in transit, I contacted this store. They had not bothered to sort my order. Nothing was being done. They had lost my prescription and measurements. Upon re-measuring and re-entering my prescription, they took another two weeks to send them to me (2 months since ordering). They didn't even get back to me, I had to chase them up throughout.

They then sent them to the wrong address! Luckily a stranger contacted me to say they had a parcel for 'this person'. Not all customers would have a stranger call them to give them a parcel delivered to a random address. I had to call around and travel to pick them up. THEN I find the frames are *****ed, don’t sit straight on my face, (the hinges have not been installed correctly therefore don't sit evenly) have finger marks and dust all over the lenses (package had not been opened by the people that incorrectly received my parcel) and a dark brown tint on the lenses (I ordered no tint which I have written proof off). Also the frames are not genuine Prada, they are a knock off.

Sent from a random called Joe, in Hong Kong, not their own branded packaging.

To top it off, the the lenses are the incorrect prescription. I cannot see through them. The correct lenses have been thrown in separately and are not installed in the glasses, covered in finger prints, scratches and chips. Second hand or severely mishandled. They also argue the product defects and that they are used, despite receiving the clear photographic evidence below.

***********, dishonest and a ****. Taking advantage of online market.

I am still waiting for a refund, and for them to offer to cover the return postage. They have tons of terrible reviews, people ********** and I will be taking this further to have them investigated.