Poor Customer Service

My experience with SmartBuyGlasses has been incredibly frustrating. The company advertises a processing and shipping timeframe of 5-7 working days, yet my order has been delayed far beyond this with no resolution in sight. Despite numerous follow-ups, my glasses have yet to be shipped, and customer service has provided nothing but vague, repetitive responses such as, “We are following up with the relevant team” and “Please rest assured we are expediting the process.”

After weeks of getting nowhere, I posted a review on Trustpilot, which prompted a service manager to reach out. Initially, this gave me some hope that my concerns would be taken seriously. However, after a single interaction, the manager went completely silent, leaving me right back where I started—without answers, updates, or my order.

This lack of accountability, poor communication, and failure to deliver on promises demonstrate a systemic issue with how SmartBuyGlasses operates. Even when prompted to take action after public criticism, they failed to follow through. Attempts to request compensation for the delays have also been ignored.

I strongly advise against purchasing from SmartBuyGlasses. Their service is unreliable, their communication is dismissive, and they clearly do not value their customers’ time or satisfaction. Shop elsewhere for a smoother, more trustworthy experience.