BAD SERVICE

I am highly irritated and frustrated with Smartbuyglasses. They don’t have a phone number to contact them on. You only get to e-mail them and worse is that you don’t get to correspond with the same helpdesk assistant all of the time.

Here is why I would not suggest using them… We ordered prescription spectacles for my son on 24 Oct. After quite a few e-mails of following up we did receive our order but they had it totally wrong. Instead of receiving prescription spectacles, we received prescription sunglasses in a total different style. Upon my request to have the incorrect order returned, I was told that I had to send the sunglasses back to Australia, though it was sent from Hong Kong (at MY cost) and they will reimburse me. Smartbuyglasses are only going to send the correct prescription, once they receive their incorrect (which was a mistake on their side)order back. Smartbuyglasses suggest I use the post office to return the order. I informed them that the post office is unreliable and extremely slow with deliveries and I am in urgent need of the spectacles. I was willing to have it courier via onother courier company just to find out that it would cost met around R1200 Smartbuyglasses wil not commit to refund me this courier charge, nor will they arrange the return of this order that they incorrectly send to me. So now I am sitting with a pair of glasses that I have not ordered and my son is without his prescription glasses. I think that your return terms are ridiculous and unfair. It would have been a different issue if we wanted to return due our own doing, but this was incorrectly sent to us, now we are sitting with someone else's glasses AND we have to pay for their mistake.