Smart UIF Poor Service

Contacted Anouk at Smart UIF and was told to do an immediate payment after which I must send all the completed and signed documents back. After 2 week of NO response I again send a mail asking how things are getting along and then Anouk ask for my ID againand some papers to be changed, also asked for my Password BUT never told me in the 1st mail to register online myself and then send the details to her.

After 1 month and still being locked on the system due to DOL having my info incorrect, l again contacted her and asked what to do and if she ca assist. Nothing happend and I then went to the DOL offices personally and handed in all documents myself.

The same day I emailed Anouk and asked for my money to be refunded as I was the breadwinner and now without any income needed the money as she did not assist with ANYTHING. She rep**** that it's impossible because she phoned them once also.

I begged and begged and then she said they can give only 50% back. Is now another month later and still no refund. She don't reply to email, onky after couple of days or weeks and she NEVER answers the phone.

DON'T EVER MAKE USE OF THIS COMPANY.