AG
Annelize G
1 reviews | Active since Feb 2026
07 Apr 2026, 15:44
Worst experience
Please do not let them fool you into this ridiculous programme. They are very quick to make you pay subscription but only after you paid, they send terms and conditions to realise its a fixed term for 12 month payment and you cannot cancel when you are not interest any longer.
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Replies (1)
Smart Online Trader's replyOfficial
07 Apr 2026, 16:24Hallo Annelize,
Thank you for your feedback. We take all client experiences seriously and would like to clarify a few important points for transparency.
When signing up, the Terms & Conditions are clearly presented and must be acknowledged before any payment details can be submitted. A copy of these Terms & Conditions is also automatically sent with the initial signup confirmation for your records. In addition, the 12-month fixed-term agreement is clearly stated on the website prior to checkout.
As a company registered with the Direct Marketing Association, clients do have the right to cancel under specific conditions, as outlined in Clause 1.9 of the Terms & Conditions, which are also available under the downloads section.
We can confirm that:
- You were granted full access to the relevant courses and materials,
- Three payments were successfully received, and
- Access was provided in good faith, without certainty that the full term would be honoured.
That said, we understand that circumstances can change. In the interest of resolving this matter amicably, we are open to discussing a reasonable settlement on the outstanding term of the agreement.
Please feel free to contact us directly so we can assist you further and work towards a fair resolution.
Kind regards,
Smart Online Trader Team
Smart Online Trader's reply07 Apr 2026, 16:24
Official
Hallo Annelize,
Thank you for your feedback. We take all client experiences seriously and would like to clarify a few important points for transparency.
When signing up, the Terms & Conditions are clearly presented and must be acknowledged before any payment details can be submitted. A copy of these Terms & Conditions is also automatically sent with the initial signup confirmation for your records. In addition, the 12-month fixed-term agreement is clearly stated on the website prior to checkout.
As a company registered with the Direct Marketing Association, clients do have the right to cancel under specific conditions, as outlined in Clause 1.9 of the Terms & Conditions, which are also available under the downloads section.
We can confirm that:
- You were granted full access to the relevant courses and materials,
- Three payments were successfully received, and
- Access was provided in good faith, without certainty that the full term would be honoured.
That said, we understand that circumstances can change. In the interest of resolving this matter amicably, we are open to discussing a reasonable settlement on the outstanding term of the agreement.
Please feel free to contact us directly so we can assist you further and work towards a fair resolution.
Kind regards,
Smart Online Trader Team