Please be aware

Dear Mr Bonnema AND ALL FUTURE CLIENTS AND CONSUMERS IN GENERAL,

Firstly do I apologise for you resorting to this medium to get attention and have your complaint attended to. I Your "warning" refers and even though our Clients have a voice, as supported by the company values, do I take exception with your recollection of the actual facts.

1. You entered into a legally binding purchase agreement. Your enrolled via a Senior Sales Executive, who happened to be a personal friend.
2. Our company supports the National Consumer Protection Act 68 of 2008 giving all our Clients the opportunity to fami****ize themselves with the purchase agreement and or to cancel the purchase agreement within 7 days from date of signing. Thus have you had ample time to fami****ize yourself with the terms and conditions. Had you done this, would you have known that in the event where you cancel any subscription and or membership agreements that the Seller is entitled to charge a cancellation fee to the value of 40% of the remainder of the term of such agreement.
3. My company is NOT in the business of "conning or ********" anyone in buying our products and services. We pride ourselves in being unashamedly ethical, transparent and also brutally honest. Our Clients' trading successes is our growth!
4. The company never let you "starve out": According to our records have you received full delivery and personalized coaching, in person on 2 occasions and also telephonically. Our Customer Support Manager, Mr Heinrich, have addressed your inquiries on numerous occasions.
5. As much as a Seller must disclose all applicable terms and conditions is it also the Purchaser's responsibility to thoroughly fami****ize themselves with such terms and conditions.
6. Your comment of "reeling people in to take their last cents" is blasphemous, unsubstantiated and even though this might be your experience in your view, which I respect, is it unfair to generalize.
7. Furthermore does the company have a complaints resolution process in place which you can find here:  https://smarttradecollege.co.za/disclaimer/complaints-resolution/  

However, should your records prove to differ from our records, I request a roundtable discussion with all the parties concerned at your earliest convenience to have your grievances addressed and resolved in an amicable manner. Please notify me on *** of your earliest available time to schedule the meeting.

It remains your prerogative whether you want to remain a Client or not and do I respect your decision. I value your feedback and input on how we can better our service delivery and ensure all our Clients' experiences are memorable!

Thank you for your feedback and time,
Francois Oosthuizen (M.D.)