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Item: Smart Online Trader
Rating: 3
Author: Sara J

The company is such a great example of investment in everything they do. I want to specifically commend Michael Muller for his continued support and posititve attitude even when I failed for the umpteenth time. I am so grateful for this opportunity and will invest more into the company and my future. Learning curve: The team needs to work on their people skills within the training environment. There are different persons with different learning abilities within the group. Some needs more motivation and other need step by step training. Some are self starters and others are not clued up to the process at all. I think I would have done better if I had personal training sessions in the beginning. It was a bit of fall and learn on my own.

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Replies (1)

Smart Online Trader's replyOfficial

11 Feb 2026, 11:13

Hi Sara, thank you for taking the time to share this review — we genuinely appreciate it.

I also want to acknowledge your kind words about Michael Muller. I’ll make sure he sees this. His consistency, patience, and attitude are exactly what we aim for in our client experience, and it’s great to hear the support made a real difference for you.

Just as importantly, thank you for the honest and constructive feedback about the training environment and the different learning styles within a group. You’re 100% right: people learn differently, and our structure must cater for:

those who need step-by-step guidance,
those who need motivation and confidence-building, and
those who are self-starters and move faster.

Your point about “fall and learn on my own” is taken seriously. We’re actively working on improving the early-stage experience so that new participants can get:

clearer onboarding and process guidance in the beginning, and
more optional 1-on-1 support where it adds real value.

Thank you again for the opportunity to improve — and well done for staying in the game, reflecting, and choosing growth. That mindset is the real differentiator long-term.

Kind regards,
Team Smart Online Trader

Smart Online Trader's reply11 Feb 2026, 11:13

Official

Hi Sara, thank you for taking the time to share this review — we genuinely appreciate it.

those who need step-by-step guidance,
those who need motivation and confidence-building, and
those who are self-starters and move faster.

Your point about “fall and learn on my own” is taken seriously. We’re actively working on improving the early-stage experience so that new participants can get:

clearer onboarding and process guidance in the beginning, and
more optional 1-on-1 support where it adds real value.

Thank you again for the opportunity to improve — and well done for staying in the game, reflecting, and choosing growth. That mindset is the real differentiator long-term.

Kind regards,
Team Smart Online Trader