WB
Wicus B
1 reviews | Active since Feb 2024
23 Jul 2024, 18:49
********* and "****my"
HI all
I would like to make people aware of the experience I had with Diversit-e smart trade college. In a nutshell: I decided to join Diversit-e with their expensive registration fee AND a heavy monthly fee. Thinking that with my subscription I would get some coaching and assistance. It probably lasted two weeks until my calls were being unanswered and whatsapps left unread. I made good profits for 2 months following heavy losses thereafter. Lost around R18000 in my third month of trading and decided to unsubscribe for I kept being left to fend for myself. Stopped paying the automatic debit order and I was told that I cannot unsubscribe and would have to pay a years fee in full. struggled for two months and even got threatened that I would be handed over to the National Credit Bureau. Ended up paying them, lost approx. R22000 with this institution BEWARE!!!!!!!!
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Replies (1)
Smart Online Trader's replyOfficial
23 Jul 2024, 19:50Best Mr. Botha,
It is with grave disappointment to learn about your so called "bad experience".
As per email communicated with you on 21 May '24, quoted here for ease of reference:
"Dear Mr. Wicus Botha
Online Agreement: OLS - Order #44576
In lieu of you request received to cancel, please note:
The Online Agreement falls under the Consumer Protection Act 68 of 2008 Section 16. The act makes provision for a client to cancel the agreement within five (5) working days from date of entering into the agreement.
This is an Online Purchase Agreement with a Payment Plan and not a Subscription Agreement that can be cancelled at any time. You can however settle the outstanding amount and will the matter be closed.
You have opted into,
If you wish to settle the Agreement, please sent the Proof of Payment to *** for processing (Banking details below).
Should you wish to book an Online Coaching session with one of our Support Coaches you can also sent a request to writer hereof for arrangements."
Upon which you rep**** on 23 May '24:
"Caroline I need feedback from you This entire Smarttrade experience has been a complete waste of my time and money. So please releave me of this ****. If not I will escalate it to a higher authority and write some reviews in places that might make it uncomfortable for you. I DON'T WANT TO PAY ANOTHER PAYMENT!! Kind RegardsWicus"
Followed by a reply from the Financial Director:
"I hope this message finds you well. We have received your email expressing dissatisfaction with your experience at “SmartTrade “ and your request to be relieved from our services. While we regret that you feel this way, we must address your accusations and clarify certain points. First and foremost, it is not fair to label our services as a ****. If you had such concerns, we are curious why you chose to sign up with us in the first place. On February 16, 2024, you made an initial deposit of R4,950 and subsequently acknowledged the R499 online payment three days later. Additionally, you posted a review on the same day, proudly mentioning a 12% profit made within just two days. These actions are inconsistent with someone who believes they are being ****med. If you truly felt our services were not beneficial, we would have appreciated if you had cancelled earlier or communicated your concerns more directly. Regardless, we value your feedback and wish to resolve this matter amicably. As a gesture of goodwill, we will cancel the R499 monthly payments effective after June 16, 2024. We will also ensure that you are removed from all our channels. We hope this resolution is satisfactory to you. We wish you all the best in your future endeavours and thank you for being a client of Diversit-e Smart Trade College, albeit for a short time."
And on the same email threat you responded:
"Hi all Just to clarify, I didn't mean to point out your services or trading as a ****. The part where I felt conned was upon cancellation, that I get sent a bill to settle for an entire year. And then being told if I don't settle this bill, you will not cancel my subscription. Thank you for your kind gesture, I sincerely appreciate it. Kind regards Wicus"
You enrolled for our "Traders Only" membership option & opted in for a "copy trade strategy" through a Broker. You were assisted to create a Profile, getting it verified and self funded the copy trade account with your funds. You have not lost "R 22 000" as a result of our alleged unwillingness or failure to deliver services. I truy feel for your loss, but in all fairness was it not as a result of a "lack of service or support". Being fully aware of the risks involved in online trading, we have no control over trades copied and executed by a Copy Trade Strategist through a Broker.
You are welcome to contact me should you elect to do so,
Francois Oosthuizen (M.D.)
It is with grave disappointment to learn about your so called "bad experience".
As per email communicated with you on 21 May '24, quoted here for ease of reference:
"Dear Mr. Wicus Botha
Online Agreement: OLS - Order #44576
In lieu of you request received to cancel, please note:
The Online Agreement falls under the Consumer Protection Act 68 of 2008 Section 16. The act makes provision for a client to cancel the agreement within five (5) working days from date of entering into the agreement.
This is an Online Purchase Agreement with a Payment Plan and not a Subscription Agreement that can be cancelled at any time. You can however settle the outstanding amount and will the matter be closed.
You have opted into,
- Online Agreement: OLS – Order #44576 on 13 February 2024
- For a 12 month period at R499 per month.
- The company received 4 successful payments - Thank You).
- Which means there is a total of R3 992 still outstanding on this agreement.
If you wish to settle the Agreement, please sent the Proof of Payment to *** for processing (Banking details below).
Should you wish to book an Online Coaching session with one of our Support Coaches you can also sent a request to writer hereof for arrangements."
Upon which you rep**** on 23 May '24:
"Caroline I need feedback from you This entire Smarttrade experience has been a complete waste of my time and money. So please releave me of this ****. If not I will escalate it to a higher authority and write some reviews in places that might make it uncomfortable for you. I DON'T WANT TO PAY ANOTHER PAYMENT!! Kind RegardsWicus"
Followed by a reply from the Financial Director:
"I hope this message finds you well. We have received your email expressing dissatisfaction with your experience at “SmartTrade “ and your request to be relieved from our services. While we regret that you feel this way, we must address your accusations and clarify certain points. First and foremost, it is not fair to label our services as a ****. If you had such concerns, we are curious why you chose to sign up with us in the first place. On February 16, 2024, you made an initial deposit of R4,950 and subsequently acknowledged the R499 online payment three days later. Additionally, you posted a review on the same day, proudly mentioning a 12% profit made within just two days. These actions are inconsistent with someone who believes they are being ****med. If you truly felt our services were not beneficial, we would have appreciated if you had cancelled earlier or communicated your concerns more directly. Regardless, we value your feedback and wish to resolve this matter amicably. As a gesture of goodwill, we will cancel the R499 monthly payments effective after June 16, 2024. We will also ensure that you are removed from all our channels. We hope this resolution is satisfactory to you. We wish you all the best in your future endeavours and thank you for being a client of Diversit-e Smart Trade College, albeit for a short time."
And on the same email threat you responded:
"Hi all Just to clarify, I didn't mean to point out your services or trading as a ****. The part where I felt conned was upon cancellation, that I get sent a bill to settle for an entire year. And then being told if I don't settle this bill, you will not cancel my subscription. Thank you for your kind gesture, I sincerely appreciate it. Kind regards Wicus"
You enrolled for our "Traders Only" membership option & opted in for a "copy trade strategy" through a Broker. You were assisted to create a Profile, getting it verified and self funded the copy trade account with your funds. You have not lost "R 22 000" as a result of our alleged unwillingness or failure to deliver services. I truy feel for your loss, but in all fairness was it not as a result of a "lack of service or support". Being fully aware of the risks involved in online trading, we have no control over trades copied and executed by a Copy Trade Strategist through a Broker.
You are welcome to contact me should you elect to do so,
Francois Oosthuizen (M.D.)
Smart Online Trader's reply23 Jul 2024, 19:50
Official
Best Mr. Botha,
It is with grave disappointment to learn about your so called "bad experience".
As per email communicated with you on 21 May '24, quoted here for ease of reference:
"Dear Mr. Wicus Botha
Online Agreement: OLS - Order #44576
In lieu of you request received to cancel, please note:
The Online Agreement falls under the Consumer Protection Act 68 of 2008 Section 16. The act makes provision for a client to cancel the agreement within five (5) working days from date of entering into the agreement.
This is an Online Purchase Agreement with a Payment Plan and not a Subscription Agreement that can be cancelled at any time. You can however settle the outstanding amount and will the matter be closed.
You have opted into,
If you wish to settle the Agreement, please sent the Proof of Payment to *** for processing (Banking details below).
Should you wish to book an Online Coaching session with one of our Support Coaches you can also sent a request to writer hereof for arrangements."
Upon which you rep**** on 23 May '24:
"Caroline I need feedback from you This entire Smarttrade experience has been a complete waste of my time and money. So please releave me of this ****. If not I will escalate it to a higher authority and write some reviews in places that might make it uncomfortable for you. I DON'T WANT TO PAY ANOTHER PAYMENT!! Kind RegardsWicus"
Followed by a reply from the Financial Director:
"I hope this message finds you well. We have received your email expressing dissatisfaction with your experience at “SmartTrade “ and your request to be relieved from our services. While we regret that you feel this way, we must address your accusations and clarify certain points. First and foremost, it is not fair to label our services as a ****. If you had such concerns, we are curious why you chose to sign up with us in the first place. On February 16, 2024, you made an initial deposit of R4,950 and subsequently acknowledged the R499 online payment three days later. Additionally, you posted a review on the same day, proudly mentioning a 12% profit made within just two days. These actions are inconsistent with someone who believes they are being ****med. If you truly felt our services were not beneficial, we would have appreciated if you had cancelled earlier or communicated your concerns more directly. Regardless, we value your feedback and wish to resolve this matter amicably. As a gesture of goodwill, we will cancel the R499 monthly payments effective after June 16, 2024. We will also ensure that you are removed from all our channels. We hope this resolution is satisfactory to you. We wish you all the best in your future endeavours and thank you for being a client of Diversit-e Smart Trade College, albeit for a short time."
And on the same email threat you responded:
"Hi all Just to clarify, I didn't mean to point out your services or trading as a ****. The part where I felt conned was upon cancellation, that I get sent a bill to settle for an entire year. And then being told if I don't settle this bill, you will not cancel my subscription. Thank you for your kind gesture, I sincerely appreciate it. Kind regards Wicus"
You enrolled for our "Traders Only" membership option & opted in for a "copy trade strategy" through a Broker. You were assisted to create a Profile, getting it verified and self funded the copy trade account with your funds. You have not lost "R 22 000" as a result of our alleged unwillingness or failure to deliver services. I truy feel for your loss, but in all fairness was it not as a result of a "lack of service or support". Being fully aware of the risks involved in online trading, we have no control over trades copied and executed by a Copy Trade Strategist through a Broker.
You are welcome to contact me should you elect to do so,
Francois Oosthuizen (M.D.)
It is with grave disappointment to learn about your so called "bad experience".
As per email communicated with you on 21 May '24, quoted here for ease of reference:
"Dear Mr. Wicus Botha
Online Agreement: OLS - Order #44576
In lieu of you request received to cancel, please note:
The Online Agreement falls under the Consumer Protection Act 68 of 2008 Section 16. The act makes provision for a client to cancel the agreement within five (5) working days from date of entering into the agreement.
This is an Online Purchase Agreement with a Payment Plan and not a Subscription Agreement that can be cancelled at any time. You can however settle the outstanding amount and will the matter be closed.
You have opted into,
- Online Agreement: OLS – Order #44576 on 13 February 2024
- For a 12 month period at R499 per month.
- The company received 4 successful payments - Thank You).
- Which means there is a total of R3 992 still outstanding on this agreement.
If you wish to settle the Agreement, please sent the Proof of Payment to *** for processing (Banking details below).
Should you wish to book an Online Coaching session with one of our Support Coaches you can also sent a request to writer hereof for arrangements."
Upon which you rep**** on 23 May '24:
"Caroline I need feedback from you This entire Smarttrade experience has been a complete waste of my time and money. So please releave me of this ****. If not I will escalate it to a higher authority and write some reviews in places that might make it uncomfortable for you. I DON'T WANT TO PAY ANOTHER PAYMENT!! Kind RegardsWicus"
Followed by a reply from the Financial Director:
"I hope this message finds you well. We have received your email expressing dissatisfaction with your experience at “SmartTrade “ and your request to be relieved from our services. While we regret that you feel this way, we must address your accusations and clarify certain points. First and foremost, it is not fair to label our services as a ****. If you had such concerns, we are curious why you chose to sign up with us in the first place. On February 16, 2024, you made an initial deposit of R4,950 and subsequently acknowledged the R499 online payment three days later. Additionally, you posted a review on the same day, proudly mentioning a 12% profit made within just two days. These actions are inconsistent with someone who believes they are being ****med. If you truly felt our services were not beneficial, we would have appreciated if you had cancelled earlier or communicated your concerns more directly. Regardless, we value your feedback and wish to resolve this matter amicably. As a gesture of goodwill, we will cancel the R499 monthly payments effective after June 16, 2024. We will also ensure that you are removed from all our channels. We hope this resolution is satisfactory to you. We wish you all the best in your future endeavours and thank you for being a client of Diversit-e Smart Trade College, albeit for a short time."
And on the same email threat you responded:
"Hi all Just to clarify, I didn't mean to point out your services or trading as a ****. The part where I felt conned was upon cancellation, that I get sent a bill to settle for an entire year. And then being told if I don't settle this bill, you will not cancel my subscription. Thank you for your kind gesture, I sincerely appreciate it. Kind regards Wicus"
You enrolled for our "Traders Only" membership option & opted in for a "copy trade strategy" through a Broker. You were assisted to create a Profile, getting it verified and self funded the copy trade account with your funds. You have not lost "R 22 000" as a result of our alleged unwillingness or failure to deliver services. I truy feel for your loss, but in all fairness was it not as a result of a "lack of service or support". Being fully aware of the risks involved in online trading, we have no control over trades copied and executed by a Copy Trade Strategist through a Broker.
You are welcome to contact me should you elect to do so,
Francois Oosthuizen (M.D.)