Smart Office Connexion South Africa -- Poor Service

I reported a fault on our very busy internet cafe printer situated in Shelly Beach KwaZulu-Natal on the 22nd of October 2019 and on the 24th October a technician arrived from Durban to tell me the document feeder was faulty and they would get it replaced on Friday the 25th. I am still waiting and after numerous calls to the faults desk and being assured that the Manager Mr Walill will call me back (which needless to say he never did) and after trying daily, there was always an excuse as to why he was not available and the poor receptionist was at pains protecting him I am now told that it will only be repaired on the 4th of November. This is very bad and affects the income of the business . I cannot see why they must lie to the customer instead of informing them as to the cause of the delay. Truly not a company to support and I certainly will not do so in the future