Payments went missing

Account ***-***<br> I have set up my account on the Tshwane Smart Energy Management system on 28 September 2015. This account was created early September 2015 and have been correctly charged with all electricity costs from 19 April 2015, the day I move into my new house. Prior to creating the account I was given the reference number S***0 as reference for payments. When my account was eventually created on 1 September, it turned out that this was incorrect reference