Poor service delivery

I’ve worked in retail before, and I know first-hand that client service should always be a top priority. That’s why I was so disappointed with how I was treated on Friday, 04/07/2025.

I had a 12:00 PM appointment and arrived just a few minutes late (3 min) due to traffic and the weather. Despite this being the first time I’ve ever been late for an appointment, I was told it had been cancelled. I was also told my session had been shortened from 45 minutes to 30 minutes, which was never communicated to me in advance. I found out only upon arrival. I have never had a session longer than 20min so , this raises a lot of questions.

Even if they had said, “You're 3 minutes late, so we’ll need to shorten your treatment accordingly,” I would have understood. But instead, nothing was communicated my appointment was simply cancelled on the spot. That’s what made the experience so frustrating.

It’s disheartening that there was no flexibility, especially considering how minor the delay was. I’ve seen others accommodated even when they were later than I was. Given my history of punctuality and commitment, I feel this could have been handled with more understanding. I was told the the****** was in the restroom and would get back to me, yet i saw her walk into Spar.

I hope you’ll take this feedback seriously and use it to improve how long-standing or first-time clients are treated when genuine delays occur.

I will not be using your services going forward. I strongly encourage you to improve your customer service, as my recent experience was extremely disappointing.