GM
Gershom M
1 reviews | Active since Oct 2020
06 Oct 2020, 03:58
Yes
Good day,
I have had endless issues over the past week to get a turn around time on my claim T346882. Everytime I call, I hear the same feedback about how the claim is being reviewed by their in-house repairer. I require feedback. The service agents at SMART really have no urgency to assist clients. You can lay complaints and call numerous times a day and still get no feedback. I am extremely disgruntled and want feedback by the end of today. 05/10/2020
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SMART UMA's replyOfficial
06 Oct 2020, 08:51Dear Sir, This letter serves to confirm that we have reviewed the merits of your complaint received on the 06/10/2020 and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, SMART UMA goes to great lengths to provide service excellence to all our valued customers. After a thorough review of your case, we noted that the claim in contention will duly be authorised to our in-house repairing workshop – Auto Magic. A claims agent has been allocated to assist further with the authorisation to be app****. Once this has been processed you will receive an SMS notification confirming the repair and on approval contact will be made to arrange a convenient date and place for the maintenance to take place. Should you not be happy with the outcome, you are at liberty to seek further recourse that is made available to you. Thereafter you may institute legal proceeding within 180 Days of receipt of this letter, failing which we will have no further liability in terms of this policy. Should you require any further details, please contact the Risk Management Complaints Division. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
SMART UMA's reply06 Oct 2020, 08:51
Official
Dear Sir, This letter serves to confirm that we have reviewed the merits of your complaint received on the 06/10/2020 and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, SMART UMA goes to great lengths to provide service excellence to all our valued customers. After a thorough review of your case, we noted that the claim in contention will duly be authorised to our in-house repairing workshop – Auto Magic. A claims agent has been allocated to assist further with the authorisation to be app****. Once this has been processed you will receive an SMS notification confirming the repair and on approval contact will be made to arrange a convenient date and place for the maintenance to take place. Should you not be happy with the outcome, you are at liberty to seek further recourse that is made available to you. Thereafter you may institute legal proceeding within 180 Days of receipt of this letter, failing which we will have no further liability in terms of this policy. Should you require any further details, please contact the Risk Management Complaints Division. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division