Worst Service Ever

I have a dent & scratches policy with them, logged a claim for a scratch on the bonnet and front bumper of my car, was called by a panel beater in Roodepoort who said my claim was forwarded to them to fix my car, the problem i had was the duration they are going to take fixing, they said it will take 5-7 working days. i use my car to travel to work and drop off my kids to school and pick them up everyday, so i called MotoVantage to state my unhappiness and that i do not have alternative transport, so i was told to look for a panel beater who will fix the car at the convenient period for me. I did that, got a quote sent it to them like i was told on the 24th February 2022. Never got a call from the company i have been sending follow up emails since, only to get a reply saying the matter has been escalated, then i made numerous calls to follow up, then i was told they quote is received but since the panel beater is not on their vendor list they will have to first send forms that he needs to fill in so they can load them as a vendor. Mind you when i was told to get a quote i was not told i has to be vendor that is on their list. I have been sending follow up emails and calling, communicated with a number of people from that company Michelle, Elizabeth, Linda, Thenjiwe, the list is long but have not got any joy only being sent from pilar to post, not to mention the back and fort i have been doing on emails with no fruitful solution to my problem. Today i agin called spoke to Nhlanhla who then said she's transfering me to clsims got through to Michelle who said they sent me an email on the 7th March on my personal email, which i checked as i was speaking to her on the phone, the email said "unfortunately we will not be able to finalize your claim with the quotation received, please visit one of the below and send the quotation to me" i then asked Michelle what is the reason they cannot approve the quote, she said cause the panel beater is not on their list and the amount quoted is above my cover amount which i don't know how much is my cover amount. Then i got even more frustrated cause now i have to start from scratching getting quotes from the vendors but i asked what is going to happen if again their vendors will take too long to fix, then she says i can get a panel beater of my own who will do the work quicker, then i was even more angry cause that is what i did, got a quote which they did not approve cause it's not one of their vendor. I asked why are the not getting the quotes from these vendors like the first one they refered me too, then i got a story of they are on their list but not on the system, i just did not understand. called one of the vedors, who said i need to bring in the car to then so they can evaluate and do a quote, i cannot send the pictures to get a quote. So can you see the back and forth i'm doing with this company, they is by far the worst service ever. This company does not assist you in any way to resolve your problem, instead they frustrate you even further. i just want them to pay me whatever cover amount that is left on my policy i will see where and when i will take my car for fixing. People should not bother taking anything with MotoVantage as you will have the worst service ever, the back and forth, no customer service what so ever. T547130