WHAT A NIGTMARE

I have never seen or dealt with such a bad Insurance company, they just don't care and they put in your face. A scratch claim taking over a week to finalize.. Process is so tedious of the lady im dealing with Vianne doesn't know what she is doing. You do the run around to obtain quotes only to be told, its not an approved centre.. you still go to an approved 1 and they tell you they don't do assessments. then you asked to go to the next assessment centre to obtain a quote. They advise you "quote received will give feedback in 2days" clearly there is no sense of urgency here. its just a lousy R3k scratch of which they have pictures of and their Centre assessed it.. 48 hours ???? to confirm what exactly after my claim has been pending for over a week.