1 reviews | Active since Nov 2020
Very useless company, never use it for anything, it's a ****.
Never ever make the same mistake I made of taking out a policy with these people, I took the scratch and dent policy through Strijdom Park Volkswagen when I purchased my Polo early in the year.
Got bumped by an electric gate on the front right part of the bumper, SMART doesn't want to fix the dent(its actually paint from the gate) because they say there is a small cut underneath the bumper. They gave a generic response "Repairs resulting in the replacement of any body-panel or part thereof", there is no replacement needed, the cut is not visible because it's under the bumper and it's not even the size of a pinky nail. Very useless company words cannot express their degree of uselessness. They should just fix the paint job and never mind the cut.
Very useless company, never use it for anything, it's a ****. Only If I could attach pictures on this platform.
SMART UMA has reviewed your complaint and duly noted your comments.
Please be advised that SMART UMA has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thanks for being patient and understanding.Kind Regards,
Risk Management Complaints Division
SMART UMA has reviewed your complaint and duly noted your comments.
Please be advised that SMART UMA has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thanks for being patient and understanding.Kind Regards,
Risk Management Complaints Division
Very disappointed.
Very disappointed.
