Useless Smartuma !
I have started a claim on 26 July 2018. 30 Days later and after many emails, photos and follow up phone calls, I am still struggling to get my claim either approved or declined. Between Vianne and Dora, I get pushed from pillar to post. I cannot get any joy out of this company. Useless with no chain of command.
Dear Sir / Madam,
We acknowledge receipt of your complaint, however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Policy / Contract number:
I.D number:
Vehicle Registration number:
Thank you for your cooperation and patience herein.
Kind Regards,
Best regards,
Dear Sir / Madam,
We acknowledge receipt of your complaint, however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Policy / Contract number:
I.D number:
Vehicle Registration number:
Thank you for your cooperation and patience herein.
Kind Regards,
Best regards,
Dear Madam,
Thank you for your email and allowing us the time to investigate on our side.
We have looked into the matter and are happy to inform you that your claim for the bonnet has been authorized.
We apologise for any any inconvenience and frustrations caused. We will provide you with a comprehensive feedback regarding the outcome of the matter.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email: ***
Best regards,
Dear Madam,
Thank you for your email and allowing us the time to investigate on our side.
We have looked into the matter and are happy to inform you that your claim for the bonnet has been authorized.
We apologise for any any inconvenience and frustrations caused. We will provide you with a comprehensive feedback regarding the outcome of the matter.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email: ***
Best regards,