eN
estee N
1 reviews | Active since Nov 2019
25 Nov 2019, 11:21
Useless!
I am totally disgusted in the service offered by Smart UMA. really. I have logged a claim and its supposed to be soo easy with even whattsapp communication. But this is what is failing in the business today. COMMUNICATION. I received a response from one of the agents saying I did not respond to the question on the numerous back and forth emails and I called in only to find out the assessor asked a totally different question to the response she is sending me. And still my issues are not resolved. Now, I must take my car around to have it assessed. Whats the use I have the policy. When I asked the person that responded to my call how can I cancel this policy I have paid for upfront, no response.
go review my logs.. CLOBC316406.
Useless and a waste of consumers money.
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SMART UMA's replyOfficial
25 Nov 2019, 15:44Dear Madam,
The claim in contention was reported on the 05/11/2019. It was advised that the vehicle sustained a dent to the left front door, and a scratch to the left rear door and required repair and restoration thereof. The normal claims procedure was followed whereby we requested to send photos (WhatsApp) regarding the required maintenance and restoration.
Upon receiving the requested photos - claims proceeded to request a photo of the vehicles licence disc to be sent, and to please assist with additional photos of the left front and left rear doors showing the entire panel indicating/pointing out the damages and to be taken one-step-away from the panels reported in order to finalise the claim.
Streamline was requested to attend to the assessment of the vehicle’s damages reported as per the photos received however, it was advised that the damages are unclear as it looks like the vehicles left rear door is dented and is coupled with scratches.
At this point in time claims was advised to query if the reported dent on the left front door has any paint damages.
You had duly responded and advised that “No it doesn’t. it almost isn’t visible.” Unfortunately - the response provided for was unclear as it comes across as no, there is no dent and then again on the other hand – indicating that there is a dent but not visible?
Never-the-less, a list of nationwide body maintenance shops was provided for to assist with the necessary request for the damages to be evaluated and repaired. Upon receipt thereof will an Assessing Consultant will validate the visuals and quotations received from a workshop repairer against damage reported.
Thank you for your patience with the registration process and we are looking forward to receiving the requested visuals and estimations at your earliest convenience so that we can quickly and efficiently finalize this process for you.
Kind Regards,
Risk Management Complaints Division
The claim in contention was reported on the 05/11/2019. It was advised that the vehicle sustained a dent to the left front door, and a scratch to the left rear door and required repair and restoration thereof. The normal claims procedure was followed whereby we requested to send photos (WhatsApp) regarding the required maintenance and restoration.
Upon receiving the requested photos - claims proceeded to request a photo of the vehicles licence disc to be sent, and to please assist with additional photos of the left front and left rear doors showing the entire panel indicating/pointing out the damages and to be taken one-step-away from the panels reported in order to finalise the claim.
Streamline was requested to attend to the assessment of the vehicle’s damages reported as per the photos received however, it was advised that the damages are unclear as it looks like the vehicles left rear door is dented and is coupled with scratches.
At this point in time claims was advised to query if the reported dent on the left front door has any paint damages.
You had duly responded and advised that “No it doesn’t. it almost isn’t visible.” Unfortunately - the response provided for was unclear as it comes across as no, there is no dent and then again on the other hand – indicating that there is a dent but not visible?
Never-the-less, a list of nationwide body maintenance shops was provided for to assist with the necessary request for the damages to be evaluated and repaired. Upon receipt thereof will an Assessing Consultant will validate the visuals and quotations received from a workshop repairer against damage reported.
Thank you for your patience with the registration process and we are looking forward to receiving the requested visuals and estimations at your earliest convenience so that we can quickly and efficiently finalize this process for you.
Kind Regards,
Risk Management Complaints Division
SMART UMA's reply25 Nov 2019, 15:44
Official
Dear Madam,
The claim in contention was reported on the 05/11/2019. It was advised that the vehicle sustained a dent to the left front door, and a scratch to the left rear door and required repair and restoration thereof. The normal claims procedure was followed whereby we requested to send photos (WhatsApp) regarding the required maintenance and restoration.
Upon receiving the requested photos - claims proceeded to request a photo of the vehicles licence disc to be sent, and to please assist with additional photos of the left front and left rear doors showing the entire panel indicating/pointing out the damages and to be taken one-step-away from the panels reported in order to finalise the claim.
Streamline was requested to attend to the assessment of the vehicle’s damages reported as per the photos received however, it was advised that the damages are unclear as it looks like the vehicles left rear door is dented and is coupled with scratches.
At this point in time claims was advised to query if the reported dent on the left front door has any paint damages.
You had duly responded and advised that “No it doesn’t. it almost isn’t visible.” Unfortunately - the response provided for was unclear as it comes across as no, there is no dent and then again on the other hand – indicating that there is a dent but not visible?
Never-the-less, a list of nationwide body maintenance shops was provided for to assist with the necessary request for the damages to be evaluated and repaired. Upon receipt thereof will an Assessing Consultant will validate the visuals and quotations received from a workshop repairer against damage reported.
Thank you for your patience with the registration process and we are looking forward to receiving the requested visuals and estimations at your earliest convenience so that we can quickly and efficiently finalize this process for you.
Kind Regards,
Risk Management Complaints Division
The claim in contention was reported on the 05/11/2019. It was advised that the vehicle sustained a dent to the left front door, and a scratch to the left rear door and required repair and restoration thereof. The normal claims procedure was followed whereby we requested to send photos (WhatsApp) regarding the required maintenance and restoration.
Upon receiving the requested photos - claims proceeded to request a photo of the vehicles licence disc to be sent, and to please assist with additional photos of the left front and left rear doors showing the entire panel indicating/pointing out the damages and to be taken one-step-away from the panels reported in order to finalise the claim.
Streamline was requested to attend to the assessment of the vehicle’s damages reported as per the photos received however, it was advised that the damages are unclear as it looks like the vehicles left rear door is dented and is coupled with scratches.
At this point in time claims was advised to query if the reported dent on the left front door has any paint damages.
You had duly responded and advised that “No it doesn’t. it almost isn’t visible.” Unfortunately - the response provided for was unclear as it comes across as no, there is no dent and then again on the other hand – indicating that there is a dent but not visible?
Never-the-less, a list of nationwide body maintenance shops was provided for to assist with the necessary request for the damages to be evaluated and repaired. Upon receipt thereof will an Assessing Consultant will validate the visuals and quotations received from a workshop repairer against damage reported.
Thank you for your patience with the registration process and we are looking forward to receiving the requested visuals and estimations at your earliest convenience so that we can quickly and efficiently finalize this process for you.
Kind Regards,
Risk Management Complaints Division