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KM
KEKETSO M

1 reviews | Active since Jun 2018

20 May 2021, 10:01

********* business practices and Manipulative

Looking at comments - I feel like copy and pasting my ordeal with Smart Uma because is simi**** with. After yesterday call I see they have been determined. I had put claim in January 2021 (scratched my car door and pumper in the same incident) however it was rejected for the bumper. I let that go. Then the technician couldn't fix on site and they never logged the call with Workshop. I called and still nothing. When I called again they logged in with Workshop and it was above 8 000. I then opted to get a quote for myself and it was 2950. Funny enough they requested me to include the bumper they rejected (now the new quote was just above 5000) which became convenient for them to rejected my claim. They also wanted to include the fender because they though they saw damages ( I re-took the pictures) and they never commented on them. Its now 4 months for going around with a car scratched for a policy I pay.

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Replies (3)
SMART UMA
SMART UMA's reply20 May 2021, 10:12
Official
Dear Sir, SMART UMA acknowledges receipt of your complaint received at our offices and duly noted your comments. Your complaint is currently being investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for co-operation and patience herein.

Kind Regards,
SMART UMA
SMART UMA's reply24 May 2021, 09:36
Official
 Dear Sir,  Kindly refer to your personal email address for our comprehensive response into your complaint.  Thank you for your cooperation and patience herein.  Kind Regards,   Risk Management Complaints Division Tel No: *** Facsimile: *** Email: *** 
KM
KEKETSO M's update24 May 2021, 10:44
Reviewer Update
Thanks for timely revist of my complaints by the Risk Management Complaints Division and for a detailed account of what transpired. Hope this does happen: "As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally. We would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective."