********* and unprofessional Scratch & Dent company- A ****

My mother bought VW Tiguan and Streamline Smart Underwriting Managers were recommended by the VW dealership. She submitted a claim August 2021 and did not receive any feedback until she made a follow up in October. After submitting quotations and following up numerous times.She was advised to complete a Cash-in lieu form and attach her ID and bank statement. She was told money would be paid into her account within three business days. The money was not paid. She called again to make a follow up in December she was told to send a different bank statement with her details, which she sent 10 mins after speaking to them.On the 6th of January she called again and told them to cancel the policy and refund her all her premiums since they clearly do not want to process her claim. They promised to call her back and did not call back, as usual. She called them on the week of the 15th of Jan she was told a Manager would contact her. That did not happen as usual. She called again yesterday, the 19th of January and requested to speak to a manager. She was told all the managers are busy but they would call her back. They have not called her back till today.

I have established that this company is ********* and unprofessional. I do not even understand why Volkswagen South Africa is associated with such a company. The company does not provide any updates on claims, you constantly have to call them and make follow ups, and they make promises they cannot keep.

People need to be aware when signing up for a scratch and dent policy with this company they are just donating their money and wont claim anything should the need arise.