LR
Lishke R

1 reviews | Active since Jun 2020

12 Jun 2020, 15:32

THE MOST DISGUSTING SERVICE EVER

I Submitted a claim by Smart Uma on 19 May 2020 and have never heard from the consultant again (Braam) and today is the 12th of June 2020 almost a month later, they speak to you almost like you owe them something and that they are doing you a favour, I have called several days up to 6-10 times to get hold of a consultant, they lie and say that their call center cannot make outgoing calls as per (Shevaughn) the audacity..where does this people come from pathetic..I actually felt like if I was in contact that I could strangle these people not to mention the lack of interest in explaining and speaking to you. It must be really difficult when you work with people like this that pull the weight of the others down. As per Wesbank claims are done easily I wonder if they are aware of the ****py service these people give, I have never ever in my life been so upset by client services what does your position say (Services) and not *** attitudes....disappointed for days...I cant even give you a star cause you SUCK...Thank you to PHINDILE MASINGA (Braam and Shevaughn) please learn from this lady you not old enough to be taught

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Replies (1)
SMART UMA
SMART UMA's reply12 Jun 2020, 16:34
Official
Dear Sir,

Please allow us the opportunity to carry out the necessary investigation and understand the situation. I will get back to you shortly and inform you about our findings and the steps that we plan to take. 

Thank you for your cooperation and patience herein. 
Kind Regards,

Risk Management Complaints Division
Tel No: ***
Email: ***.za