KK
Kedibone K
1 reviews | Active since Feb 2024
30 Jul 2024, 11:01
Terrible service all around
This is the worst company I have ever dealt with especially the agent called Sipho Sibiya... just terrible and rude. If you are doing background check on whether you should sign up with this company, please just don't.
I am even cancelling it. Been paying my premiums to date and when I submit a claim these people are refusing to pay.
Please don't waste your time with this business, if something better. I wish i had done my research too.
Helpful (0)
Replies (2)0
Replies (2)
SMART UMA's replyOfficial
30 Jul 2024, 11:07Hello Kedibone K
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's reply30 Jul 2024, 11:07
Official
Hello Kedibone K
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's replyOfficial
30 Jul 2024, 15:36Dear Kedibone K
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***0, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's reply30 Jul 2024, 15:36
Official
Dear Kedibone K
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***0, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division