Terrible experience.

Always a Painful time consuming experience. They also have never ready their own policies because they kept challenging me and requested for a videos and denied my claim. After I educated them that pictures are what is actually required as per their policy and SLA, they were shocked and then obliged. Imagine the agents who work for them dont even know what is required and invent requirements. I have escalated and involved management. The delays are usually blamed on : IT delays, short staff compliment as everyone is getting sick, or not receiving emails. Paint and Rim/Tyre policies... both poor service levels. I only get a response after making many costly phone calls.

The dealerships sell you these policies and brag about the service... but its really bad.