Terrible Customer Service and Excuses

I noticed a scratch by my right rear tyre panel (someone did it without telling me), I called Smart and explained the scratch and they sent me a list of panel beaters. I sent in 2 quotes and from not hearing from them after a week I called and they hadn't even seen the quotes. I waited another 2 weeks and nothing so I called back and they said it was rejected, I asked why and they said it's because I have a micro dent above my fuel cap (which was documented in 2012) ? I disputed the rejection and they said they will send someone out to take photos of the car (2nd time). After the photos I waited again & then decided to call them (good customer service) and they said it was rejected?<br> <br> I bought the car second hand, it's in immaculate condition but I am sure if you had to take a microscope to it you will find scratches and dents on every single panel and thus every new scratch will be denied. I asked the guy photographing my car about the existing dents and he said to me that I can claim as long as it's not for the existing dents which makes sense?<br> <br> Now 3 months later they simply say case closed and call the Ombudsman, wasted R100s on airtime as they are not decent to call back..<br>