TM
Taahir M
1 reviews | Active since Sept 2022
12 Jun 2023, 18:40
Smat Uma ****mers
Cancelled my scratch and dent policy and they are still debiting my account to Date !!!! @smartuma please fix this asap!!! this is ridiculous
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Replies (2)
SMART UMA's replyOfficial
13 Jun 2023, 07:54Dear Sir, SMART UMA acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***2 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply13 Jun 2023, 07:54
Official
Dear Sir, SMART UMA acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***2 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's replyOfficial
13 Jun 2023, 12:55Dear Sir,
With reference to your complaint logged with SMART UMA on the 12/06/2023, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with SMART UMA on the 12/06/2023, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply13 Jun 2023, 12:55
Official
Dear Sir,
With reference to your complaint logged with SMART UMA on the 12/06/2023, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with SMART UMA on the 12/06/2023, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division