SMART UMA SERVICE SUCKS!!!!

Terrible service and the attitude of staff are as if they are here to do you a favour!!!

Registered claim for vehicle 1 in November - Long story short, submitted documents and kept emailing and following up with the person handling the claim but never got a response to atleast 6 emails... Called and got through as was told she cannot assist and was transferred, that person could not provide info and was going to get the initial person to call me but never happened. Called this morning and was told in the process of finalising the claim - still waiting!!!

Claim on vehicle 2 registered on 27 Feb (1st claim since signing up) - still waiting for feedback. Not a single reply to over 6 emails from consultant. No acknowledgement of documents and eventually when I got through to a different consultant I was told the claim was rejected due to the size. The claim was for a dent to the rear wheel arch - there is a separate scratch on the rear bumper which is far from the dent and on a different panel, the measurement taken is from the dent to the scratch which exceeds the damage size!!! I'm still waiting for an official rejection letter so I can appeal (4 days since) Emailed the team leader Cindy and still no response!!!

They take your money but when it comes to customer service and claims they try to strong arm you!!!!