1 reviews | Active since Jul 2012
SMART UMA - Poor Response
Thulwena Moleko we are still waiting for your response after a few calls to your phone number and emails. Please contact us ASAP. After our call on 8 May 2018 where I asked you to send an email report of what was discussed to my wife as it is her policy with Smart, this was not done. Please return the call at 2pm today.
Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service.
Please note that the claims supervisor has been advised to contact you as requested and an email will be sent thereof.
SMART UMA sincerely apologises for the oversight and do humbly apologise for any frustrations and inconvenience caused in this regard. This incident will not pass un-scrutinized and will be addressed internally.
We very much appreciate your business and hope that you will remain a valued customer.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email:***
Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service.
Please note that the claims supervisor has been advised to contact you as requested and an email will be sent thereof.
SMART UMA sincerely apologises for the oversight and do humbly apologise for any frustrations and inconvenience caused in this regard. This incident will not pass un-scrutinized and will be addressed internally.
We very much appreciate your business and hope that you will remain a valued customer.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email:***
Dear Sir,
A claims agent will be in contact shortly.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email:***
Dear Sir,
A claims agent will be in contact shortly.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email:***