Hellopeter
Share Your Experience
AR
Anesh R

1 reviews | Active since Apr 2014

14 Sept 2023, 20:47

SMART UMA- poor business ethics/ FSCA should investigate

Worst service ever. they drop calls and blame the customer. They delay in responding to processing your claim. Don't use them. Their sales pitch, states all scratch and dents will be repaired. unlimited number of claims. Have a dent or two and they will say they will only pay for one, the other dent becomes pre-existing. the one they approve and when you go to the Panel Shop , the Panel shop ROSS Champion say they cannot repair for R4500.00. That Panel Shop then ask you to put through a Claim to you Normal Insurance and they will fix the Dents. They would have you commit *****. SmartUMA refers you to another Panel Shop( Keith's ) and they say they cannot repair because of Re- Work and R4500 00 is too less. Where they got Rework from is a Mystery. SMART UMA are a waste of Time. I am surprised that WESBANK endorsers this Company.

I had dent done in May 2023. Due to poor workmanship, my vehicle looks worse now after 3 Months. I am now getting the run around from Streamline repairs. A service provider to SMART UMA. Note the work is supposed to be guaranteed for 12 Months.

Stay Far away from these Companies.

0
Replies (2)
SMART UMA
SMART UMA's reply15 Sept 2023, 08:12
Official
Dear Sir, 
 
SMART UMA acknowledges receipt of your complaint, your communication is important to us. 
 
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. 
 
 | TIA Reference / Case Number | ***6
 
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. 

Thank you for your cooperation and patience herein. 
Kind Regards, 
 
Risk Management Complaints Division 
SMART UMA
SMART UMA's reply15 Sept 2023, 10:18
Official
Dear Sir, 
 
With reference to your complaint logged with SMART UMA, complaint reference number  ***6, we have reviewed your complaint and duly noted your comments. 
 
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. 
 
Kindly refer to said email regarding the merits of the matter and our findings thereof. 
 
Thank you for your cooperation and patience herein. 
Kind Regards, 
 
Risk Management Complaints Division