1 reviews | Active since Sept 2016
SMART UMA extremely poor service
l'm really dissappointed with SMART UMA's service. l submitted my 1st claim for minor scratches and dents last year and got quick response from them, however when l submitted my 2nd claim in November 2017 l never got a response from them and no one bothered to let me know that l had to do 2 seperate quotes for my claims up until l contacted them myself. In January l followed up on my claim again after submitting the required quotes and was told to wait for a response. In March l again followed up as l hadnt received any feedback and l was told that l must resend my quote as they have a message under my claim that they couldnt open my quote and again no one had bothered to let me know that l my resend my quote. They said to me the number of claim l make would be unlimited but l'm starting to wonder how true is that statement and if its a stalling technique on their side not to pay out the claims that l have made. I have obtained 2 quotes already for the same claim and still not getting assistance and each time have to drive to their approved panelbeaters with my fuel and still have no results from them.
Dear Madam
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint is currently being investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for co-operation and patience herein.
Kind Regards,
Dear Madam
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint is currently being investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for co-operation and patience herein.
Kind Regards,
Policy Number : BARCOR***
Dear Madam,
It is with great concern we received your complaint outlining the problem you had with our service.
I regret that we provided you with - it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
The merits of the complaint were reviewed by claims management who agreed to look into the claims and process them accordingly and as soon as possible. Please note that a claims agent will be in contact with you shortly to assist you further.
We look forward to continuing serving you as a valued customer.
Kind Regards
Policy Number : BARCOR***
Dear Madam,
It is with great concern we received your complaint outlining the problem you had with our service.
I regret that we provided you with - it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
The merits of the complaint were reviewed by claims management who agreed to look into the claims and process them accordingly and as soon as possible. Please note that a claims agent will be in contact with you shortly to assist you further.
We look forward to continuing serving you as a valued customer.
Kind Regards