SMART UMA: COMPLAINT

Claim no. T348647/T369877

A claim was logged in October 2020. I was requested to send more photos of the vehicle, which I did o 30 November 2020. On 1 December 2020, I received a sms to inform me that the claim was received and is receiving attention.

By 11 January 2021, I have had no response from Smart Uma and sent them an email requesting an update. I was informed on 12 January 2021, that they tried to get hold om me telepathically to advice of the outcome of the claim in December 2020, with no success. I was further advised that a letter was sent to my email address advising of the rejection of the claim on 23 December 2020.

I informed Smart Uma that I have had no phone calls and have not received any email from them. I checked my Inbox as well as the Spam folder and no email was received, and requested that they resend the email as I need to know why they rejected the claim, and also requested that she gives me the email address used. The same person responded abruptly, with only the email address and no letter attached, as I requested (twice now). I sent her another email, again requesting a copy of the email. To date I have had no reply from her.

If this is the kind of service/customer care that I receive from Smart Uma, whom I have been paying for quite some time now, without any claims, I think it is best that I cancel this insurance and not recommend them to anyone.