sM
sanville M
1 reviews | Active since May 2015
28 Feb 2023, 10:31
Smart UMA bad service
We been paying for 6 months and when we put a claim in they tell us they only fixing our the back and front bumper. We have to pay for the rest of debt and scratch out our own pocket. Not happy about it. Why are we paying monthly
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Replies (4)0
Replies (4)
SMART UMA's replyOfficial
28 Feb 2023, 10:49Dear Sir / Madam, SMART UMA acknowledge receipt of your complaint however, in order for us to further investigate the matter and provide you adequate feedback we will require the following information: Policy / Contract number: Vehicle Registration number: Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Kind Regards,
Risk Management Complaints Division
SMART UMA's reply28 Feb 2023, 10:49
Official
Dear Sir / Madam, SMART UMA acknowledge receipt of your complaint however, in order for us to further investigate the matter and provide you adequate feedback we will require the following information: Policy / Contract number: Vehicle Registration number: Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Kind Regards,
Risk Management Complaints Division
sM
sanville M's updateReviewer Update
28 Feb 2023, 11:07 This is the claim number: T665413
Vechile Registration No: JPF696K
Licence Plate: CFM85161
Vechile Registration No: JPF696K
Licence Plate: CFM85161
sM
sanville M's update28 Feb 2023, 11:07
Reviewer Update
This is the claim number: T665413
Vechile Registration No: JPF696K
Licence Plate: CFM85161
Vechile Registration No: JPF696K
Licence Plate: CFM85161
SMART UMA's replyOfficial
28 Feb 2023, 11:18 Dear Sir/Madam,
SMART UMA acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number: BZ-MAS-*** (***0) - T665413
TIA Reference / Case Number: ***8
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number: BZ-MAS-*** (***0) - T665413
TIA Reference / Case Number: ***8
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's reply28 Feb 2023, 11:18
Official
Dear Sir/Madam,
SMART UMA acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number: BZ-MAS-*** (***0) - T665413
TIA Reference / Case Number: ***8
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number: BZ-MAS-*** (***0) - T665413
TIA Reference / Case Number: ***8
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's replyOfficial
01 Mar 2023, 09:51Dear Madam, With reference to your complaint logged with Motorite on the 28/02/2023, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply01 Mar 2023, 09:51
Official
Dear Madam, With reference to your complaint logged with Motorite on the 28/02/2023, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division