HC
Hannes C
1 reviews | Active since Mar 2018
09 Feb 2022, 10:15
Smart Insurance policy 'hassle, not pay'
I financed a vehicle through Wesbank in March 2021, who in turn sold us this Smart Insurance (also called Motovance or Streamline), supposedly for future small repairs such as tiny dents, scratches etc. on all the bodywork vehicle. I have tried to get hold of this Smart Insurance since December and eventually in the third week of January they rep****, requiring some information which I sent to them. I had to follow up 6 times though, just to be informed on the 7th of February that they are not covering the one or two small scratches on the wheel arch of my Ford ranger, which comes out standard like that. I immediately cancelled the cover, as they clearly have a policy of 'we hassle, we don't pay'. Don't waste your time by taking out this extra insurance.
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Replies (3)
SMART UMA's replyOfficial
09 Feb 2022, 12:18Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: NBG46009K (***0) TIA Reference/Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply09 Feb 2022, 12:18
Official
Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: NBG46009K (***0) TIA Reference/Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's replyOfficial
10 Feb 2022, 13:01Dear Sir,
With reference to your complaint logged with MotoVantage on the 09/02/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 09/02/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply10 Feb 2022, 13:01
Official
Dear Sir,
With reference to your complaint logged with MotoVantage on the 09/02/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 09/02/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
HC
Hannes C's updateReviewer Update
11 Feb 2022, 14:57Dear Smart Uma Insurance company,
I hereby wish to confirm that your company has effectively resolved my complaint and has settled the claim under question. I want to thank the complaints Administrator Allison Pijl in particular for her kind assistance with the matter and the way that it was handled. It has completely changed my view of the company and I will recommend their services to anyone in the future. I am very impressed and therefore withdraw my initial complaint, and now rate them 5 stars for effectiveness.
I hereby wish to confirm that your company has effectively resolved my complaint and has settled the claim under question. I want to thank the complaints Administrator Allison Pijl in particular for her kind assistance with the matter and the way that it was handled. It has completely changed my view of the company and I will recommend their services to anyone in the future. I am very impressed and therefore withdraw my initial complaint, and now rate them 5 stars for effectiveness.
HC
Hannes C's update11 Feb 2022, 14:57
Reviewer Update
Dear Smart Uma Insurance company,
I hereby wish to confirm that your company has effectively resolved my complaint and has settled the claim under question. I want to thank the complaints Administrator Allison Pijl in particular for her kind assistance with the matter and the way that it was handled. It has completely changed my view of the company and I will recommend their services to anyone in the future. I am very impressed and therefore withdraw my initial complaint, and now rate them 5 stars for effectiveness.
I hereby wish to confirm that your company has effectively resolved my complaint and has settled the claim under question. I want to thank the complaints Administrator Allison Pijl in particular for her kind assistance with the matter and the way that it was handled. It has completely changed my view of the company and I will recommend their services to anyone in the future. I am very impressed and therefore withdraw my initial complaint, and now rate them 5 stars for effectiveness.